Customer-centric Business Models

2.0 Surviving and Thriving in today’s Dynamic Business Environment

a) Accept that constant and fast change is the norm: Financial institutions need to embrace change and accept that the future is harder to predict than ever before. “It is not the strongest of the species that survive, nor the most intelligent, but the one most responsive to change” - Charles Darwin

b) Constant innovation: With the dynamic environment, a constant focus on innovation is fundamental. Employees need to be empowered to innovate every day and share. This enables the organization to build a competitive edge thus mitigating the risk of obsolescence.